Frequently Asked Questions
Where are Bonza Yard products shipped from?
All Bonza Yard orders are shipped from our Aussie warehouses in NSW and VIC.
We make sure your items are packed with care and dispatched as quickly as possible.
How long will shipping take?
Most Aussie customers receive their orders within 4–14 business days depending on your location.
Rural or remote areas may take a little longer but we promise it’s worth the wait!
Do you offer free shipping?
Yes! We offer Fast & Free Australia-Wide Shipping on all orders.
No hidden costs — what you see at checkout is what you pay.
Do you ship internationally?
Not at the moment — we currently ship Australia-wide only.
Our focus right now is on looking after our Aussie customers and ensuring fast, reliable delivery across the country.But don’t worry — international shipping is in the works, and we can’t wait to bring Bonza Yard products to more backyards soon!
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at:
hello@bonzayard.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Bonza Yard, we help Aussies enjoy their backyards, hassle-free.
We offer smart, durable, easy and value-for-money solutions that make outdoor living easier, brighter, and better — the Bonza Yard way.
Fast, Free & Secure Shipping Australia Wide
At Bonza Yard, we believe transforming your outdoor space should be simple and stress-free. That’s why we offer fast, free delivery on every order, carefully packed and shipped straight to your door, ready for you to enjoy.